What is Total Quality Management (TQM)?

Definition of Total Quality Management (TQM) illustrate as a management & process approach to long-run success through customer satisfaction. In a TQM exertion, all internal and external stakeholder of a company engage in manufacturing quality products, improving processes, services, and the company culture in which people work.

History of Total Quality Management (TQM)

It is true that TQM tools is became essential for day-to-day’s business prospective. However very few company in textiles or garments industry follow the TQM concept I do believe before we go through more details about TQM we need to know the basic history of how it began, initially by the Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. Below time graph illustrate the way Quality Management has developed over 100 years. [Source: ASQ]

Six different time stages has shown in the time graph starting from 1920s to give an overview of improvements eventually today in 2021 Quality Standards and QMS are more successful.

Beginning at the early 1920s we can see Scientific Management Principles was introduce by theorists Frederick Winslow Taylor then in 1930s Walter A. Shewhart develops Statistical Quality Control. Later on February 16, 1946, The American Society for Quality (ASQ), formerly the American Society for Quality Control (ASQC) headquarter in Milwaukee, Wisconsin, United States.

At the middle in 1950s TQM and Quality Concepts was developed but some also refers that Father of TQM was William Deming, who led to the economic miracle of the 1970s and 1980s. That was the time known as The Quality Revolution while the modern quality revolution just began.

At the end in 1968, The Japanese named their approach to total quality “companywide quality control.” It is around this time that the term quality management systems arises.

Finally 1st version of ISO 9001:1987 Model for quality assurance in design, development, production, installation, and servicing was for companies and organizations whose activities included the creation of new products. So far today 5th Version of ISO 9001:2015 has developed to ensure modern Quality Standard.

Benefits of Total Quality Management

Total quality management benefits and advantages:

  1. Strengthened competitive position in the textile or garments sector.
  2. Achievable higher productivity.
  3. Enhanced market image between competitors.
  4. Elimination of defects and reduce wastage.
  5. Reduced overall costs, ensure cost management and increase profitability.
  6. Ensure stakeholder’s focus and improve customer satisfaction.
  7. Increased customer loyalty and retention.
  8. Increased job security and improved employee morale.
  9. Enhanced shareholder and stakeholder’s value.
  10. Improved and innovative processes.

Implementation TQM Systems in Textile or Apparel Industry

When planning and implementing a Total Quality Management system or Quality Management Strategy, there is no one solution for every situation or workplace.

Each organization is unique in terms of the culture, management practices, and the processes used to create and deliver its products and services. Quality management strategy vary from organization to organization; however, a set of primary elements should be present in some format.

Examples of TQM system strategies for Textile or Apparel Industry:

Strategies Approach Methods/Tools
Strategy 1 The TQM element approach Quality Circles (PDCA), Statistical Process Control (7QC Tools), Taguchi methods, Quality Function Deployment/Decision Matrices (House of Quality, VOC, Risk Analysis Matrix)
Strategy 2 The guru approach Deming’s 14 points
Strategy 3 The organization model approach ISO 9001, Own idea’s & Process
Strategy 4 The Japanese total quality approach Kaizen, Lean Manufacturing,
Strategy 5 The award criteria approach The Deming Prize, The European Quality Award, or The Malcolm Baldrige National Quality Award (MBNQA)




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